On-Site IT Support from Our Engineers

At Bytestock, our engineers bring a deep understanding of the nuances involved in managing complex IT environments. Whether your needs include server de-racking, relocation, re-cabling, or specific configuration tasks, our team is prepared to handle it with precision and efficiency.

By opting for our support services, you can save up to 50% compared to standard third-party engineers, demonstrating our commitment to delivering exceptional service at a great value.

We also recognise that every IT infrastructure is unique. That's why our engineers each possess their own set of expertise to ensure we offer the highest level of support tailored to your needs.

Additionally, our engineers are experienced in both live and scheduled downtime environments. This versatility ensures that your operations remain smooth and uninterrupted, regardless of the situation. With our comprehensive support, you can rest assured that your IT infrastructure is in capable hands.

How Our On-Site Support Works

Our process is designed to be straightforward and transparent, ensuring that you receive the support you need without any hassle.

1. Submit Your Job Specification: Start by outlining your requirements. Let us know what needs to be done.
2. Assessment: Our support team will review your specifications and determine the best approach for fulfilling your request.
3. Cost Estimate: We will provide you with a detailed cost estimate, so you know what to expect financially.
4. On-Site Execution: Our engineers will come to your office or data centre fully equipped to handle the job.
5. Additional Work: Should there be any extra tasks not included in the initial quote, these will be recorded and charged accordingly.

Common On-Site Support Inquiries

On-site engineers are crucial for managing and resolving a variety of IT hardware issues that cannot be effectively addressed remotely. Here are some common problems that would typically require the presence of an onsite engineer:

Hardware Failures: Critical hardware components like hard drives, power supplies, and motherboards can fail and often require physical replacement or repairs that an onsite engineer needs to handle.

Server Issues: Problems such as server crashes, hardware malfunctions, or upgrades that involve adding memory or swapping out discs often necessitate onsite intervention to minimise downtime and ensure proper configuration.

Networking Problems: Issues like failed switches, router configurations, or cable malfunctions can disrupt local networks. Onsite engineers are needed to physically inspect, diagnose, and resolve such problems.

Physical Installations and Setup: Setting up new workstations, servers, network equipment, and other hardware components typically requires an onsite engineer to ensure everything is installed and configured according to specific operational standards.

Data Centre Maintenance: Regular maintenance or emergency repairs within data centres, including replacing components in high-density setups, require skilled engineers who can work effectively in these critical environments.

Software Problems with Hardware Implications: Certain software issues may require hardware adjustments or firmware updates that need to be applied directly through onsite support.

Preventative Maintenance and Inspections: Regular maintenance, including cleaning of critical components like fans, checking and tightening connectors, and physical inspections, are best done onsite.

Book an Engineer

Our IT on-site support services are charged on an hourly basis, which varies depending on the type and scope of work required. Any work performed on products still under warranty is provided at no additional charge, provided that the type of work falls within our warranty terms.

For a comprehensive quote or to discuss your specific requirements, please contact us using the form on our dedicated on-site engineering web page.